Customer Liaison Coordinator,Salary: £26,000 per annum
Contract Type: Full-time, Permanent
Are you passionate about delivering excellent customer service and making a real difference in peoples homes?
Were looking for an organised and personable Customer Liaison Coordinator to join a Property Services team.
In this role, youll be the vital link between our tenants, contractors, and internal teams, ensuring our planned improvement projects run smoothly from start to finish. Youll work across a variety of programmes, including kitchen and bathroom refurbishments, window and door replacements, and SHDF-funded energy efficiency upgrades.
What youll be doing:
* Acting as the main point of contact for tenants before, during, and after works.
* Providing clear, timely communication on project schedules, access arrangements, and any changes.
* Arranging and attending pre-works visits, ensuring customers are supported throughout the process.
* Logging and resolving queries or concerns quickly, maintaining excellent service standards.
* Working closely with site teams and contractors to ensure smooth project delivery.
Were looking for someone who:
1. Has strong communication and relationship-building skills.
2. Is highly organised w...