Job Overview
We’re looking for a proactive and organised Administrative Assistant to support the smooth running of the Cardiology service. You’ll manage the day‑to‑day coordination of appointments, handle patient and general enquiries, and arrange inpatient diagnostics by working closely with clinical teams across the hospital.
This role involves regular contact with patients, relatives and the public, so you’ll play a key part in providing a friendly, efficient and professional appointment service.
Main duties of the job
* Manage your own daily workload, ensuring cardiology waiting lists and appointments are organised and booked efficiently.
* Prioritise and triage referrals promptly, working closely with multidisciplinary clinical teams to support safe and timely patient care.
* Maintain accurate pending and appointment lists, ensuring all information is kept up to date.
* Produce reliable monthly waiting‑time data and check spreadsheets for anomalies to ensure every referral is actioned correctly.
* Request and track patient notes from the RUH and external hospitals to support smooth clinical pathways.
* Carry out a range of administrative tasks, including scanning, emailing, filing and general office duties.
* Support the wider Cardiology Admin Team, providing cross‑cover and contributing to a collaborative, patient‑focused service.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
* Manage clinic capacity effectively, ensuring urgent requests are prioritised and additional staffed lists are set up when needed.
* Communicate professionally with patients, relatives and staff, handling phone and email enquiries and updating patient details accurately.
* Coordinate prescription‑only medication packs and maintain correct stock levels in line with medicines legislation.
* Support private patient bookings and ensure all appointment lists (including WLI and ad‑hoc lists) are updated, fully utilised and communicated to staff.
* Carry out a range of administrative duties, including maintaining information leaflets, managing post, and supporting service improvement through effective use of IT.
* Provide flexible cross‑cover across the Cardiology team, work collaboratively as part of the MDT and maintain compliance with Trust policies and mandatory training.
Person specification
Experience
Essential criteria
* Experience in working in Administration
* Able to demonstrate good customer service skills
* NVQ L3 or A Levels or equivalent relevant experience
Desirable criteria
* Previous NHS Experience
Experience
Essential criteria
* Ability to perform basic functions in Microsoft Office
Desirable criteria
* Pro-active and takes responsibilty
* Able to manage individual work load effectively
Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.
Documents to download
* Band 3 Admin Assistant- Cardiology (PDF, 392.4KB)
* Join the RUH (PDF, 1.3MB)
Further details / informal visits contact
Name Rebecca Snow Job title Admin Manager to Cardiology Services Email address ***email_hidden***
If you have problems applying, contact
Address Royal United Hospital
Combe Park
Bath
BA1 3NG