Medical Records Team Leader - (MLS) Location- Southport/Hybrid Medical Law Service part of Fletchers Solicitors group has a fantastic Team Leader opportunity to join our growing Team. As a Team Leader, you will manage and lead a small number of teams covering specific regions ensuring that they support all legal teams within Fletchers Group, requesting medical records, processing incoming medical records bundles and instructing cases for pagination. You will ensure that SLAs are maintained, and all cases processed in a timely professional manner reporting to the Medical Records Manager. In Return We Offer 35 hours working week Annual bonus scheme 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes A dedicated Learning and Development team, to help support you develop and grow Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awards for winning nominees Main Responsibilities Ensure that the team process medical records requests expeditiously and all SLA’s maintained QA of cases to ensure process being followed and that records are complete before sending to pagination team Monitor & manage team performance against KPI’s and Product Delivery SLAs, reviewing and discussing performance MI with the Medical Records Manager Ensuring all medical records are processed and uploaded to the Case Management system in line with the team SLA Archiving and locating stored media ensuring the policy for handling of data is followed Mentoring members of the team including monthly 1-2-1s and reviews as necessary Oversee balanced case allocation across the teams that supervise Highlight training and development needs across the teams Ensure that team remains compliant by conforming to established operational regulation Essential Skills And Experience Team management experience Excellent attention to detail Excellent client care and communication skills (telephone and email) Be highly motivated, organised, and proactive Ability to work as a team member and remotely Desirable Qualifications, Skills And Experience Experience of proclaim or other software tools for example Adobe, Microsoft We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Medical Law Services- MLS Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos. If you would like to more, please visit our website