Wearelookingforateamoftwoindividualstomanagethedloandsupplychainanddriveproductivityofoperativesandmaintainahighlevelofcommunicationwithourcustomers. AbouttheRole Wearelookingforanexperienced RepairsPlanner/Scheduler tojoinourbusyrepairsandmaintenanceteam.Youwillberesponsibleforplanningandschedulingresponsiveandplannedmaintenanceworks,ensuringoperatives'diariesareefficientlymanagedandrepairsarecompletedwithinagreedservicelevels. Thisisakeyrolethatsitsattheheartofservicedelivery,requiringstrongorganisationalskills,excellentcommunication,andtheabilitytoworkinafast-pacedenvironment. KeyResponsibilities Scheduleandmanageday-to-day reactiveandplannedrepairs Allocatejobstoin-houseoperativesand/orsubcontractors Manageandoptimiseoperatives'diariestomaximiseproductivity MonitorjobprogressandensureworksarecompletedwithinSLA Liaisewithresidents,operatives,contractors,andsupervisors Rebookandrescheduleappointmentswherenecessary Updaterepairssystemsaccuratelyandinrealtime Supportthewiderrepairsteamtodeliverahigh-qualitycustomerservice Requirements Previousexperienceasa RepairsPlanner,Scheduler,orWorksCoordinator Experiencewithin housing,property,maintenance,orrepairs environments Strongorganisationalandtime-managementskills Confidentcommunicatorwithacustomer-focusedapproach Abilitytoworkunderpressureandmanagecompetingpriorities GoodITskillsandexperienceusingrepairsorschedulingsystems