Who we are?
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.
The group employs over 1,100 people with 16 sales offices in the UK, and the Republic of Ireland, plus European teams in France, Belgium and the Netherlands and internationally in Cape Town Hong Kong, China, India and the UAE.
We are looking for
We are seeking a proactive and detail-oriented Inbound Planning Supervisor to join our logistics and administration team. This newly created role is pivotal in enhancing operational efficiency by centralising and streamlining our inbound booking processes, which are currently distributed across multiple functions.
The successful candidate will act as a key liaison between booking administrators, area managers, and warehouse teams, ensuring seamless coordination and consistent service delivery. This role will also provide critical support during peak periods and staff absences, helping to maintain SLA compliance and reduce duplicated efforts.
What can we offer in return?
* Competitive package
* Hours: Monday to Friday 9:00 to 5:30pm but will be required to be flexible and cover the shifts within the team (6am to 2pm & 2pm to 10pm)
* Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
* Generous Time Off: Benefit from 25 days of annual leave.
* Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
* Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
* Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
* Referral Rewards: Earn up to £1000 by referring a friend to join our team.
* Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
* Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards
What you will be doing:
* Oversee and manage all inbound booking requests and scheduling activities.
* Serve as the primary escalation point for AM and PM booking administrators.
* Liaise with area managers and warehouse teams to ensure alignment of inbound schedules with operational capacity.
* Monitor SLA adherence and proactively manage incomplete or delayed bookings.
* Support outbound scheduling and assist in balancing workloads across shifts.
* Provide cover for AM (6am–2pm) and PM (2pm–10pm) during holidays and absences.
* Maintain accurate records and reporting for inbound activity and performance metrics.
* Identify and implement process improvements to enhance booking efficiency and reduce operational bottlenecks.
* Ensure compliance with internal policies and external regulations related to logistics and planning.
Our Ideal Person:
* Proven experience in logistics, supply chain, or warehouse planning roles.
* Strong organisational and time-management skills.
* Excellent communication and stakeholder management abilities.
* Ability to work under pressure and manage competing priorities.
* Proficiency in scheduling systems and Microsoft Office Suite.
* Experience supervising or coordinating teams or processes.
* Knowledge of SLA frameworks and performance monitoring.
* Familiarity with inbound/outbound logistics operations.
* Experience in a multi-shift environment.
* Exposure to process improvement or Lean methodology.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.