1 day ago Be among the first 25 applicants
A vacancy has arisen for a Customer Service Representative to work in the Performance Chemicals Supply Chain team at Ellesmere Port.
Overall purpose of the role is to enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.
* Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
* Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
* Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
* Books final dates for orders and maintains system dates, keeping all orders current and accurate
* Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
* Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
* Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints within 2 months.
* System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
* Participates in Supply Chain projects as and when required
* Language: Fluent in French, Spanish or Italian would be beneficial
Person Spec
* Highly Customer Focused
* Excellent communication skills, both verbal and written
* Knowledge of export orders
* Ability to manage time well and prioritise work patterns
* Previous experience within a Supply Chain environment
* Team Player
* SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook
Employee Benefits
As an organisation, we are committed to ensuring that Innospec is a great company to
work for and invest significantly in the development of our employees to meet this
The successful candidate will receive a competitive salary alongside the following benefits:
* Up to 10% employee, 15% employer pension contributions
* Bonus Scheme
* Private medical Insurance
* 6 x salary death in service benefit
About Innospec
Innospec is a global specialty chemicals company focused on bringing innovative new
technologies to market combined with a fast and responsive service. We serve a range
of industries across the world, bringing our products to customers in markets from
oilfields, fuels, refineries and power stations to personal care and performance
chemicals.
Our global team of approximately 2,000 employees spans 24 countries, applying their
extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products
that meet and anticipate changing market dynamics.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Supply Chain and Customer Service
* Industries
Chemical Manufacturing
Referrals increase your chances of interviewing at Innospec Inc. by 2x
Get notified about new Customer Service Representative jobs in Ellesmere Port, England, United Kingdom.
Liverpool, England, United Kingdom 18 hours ago
Liverpool, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 4 days ago
Customer Service Representative - Part Time Days, Monday-Sunday: 07:00-18:00 (15+10 Hours)
Knowsley, England, United Kingdom 8 minutes ago
Ellesmere Port, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 4 days ago
Chester, England, United Kingdom 3 weeks ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (20 Hours)
Knowsley, England, United Kingdom 1 day ago
Liverpool, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 1 day ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (15+10 Hours)
Knowsley, England, United Kingdom 5 days ago
Customer Service Representative - Part Time Evenings, Monday-Sunday: 17:00-23:00 (10+10 Hours)
Knowsley, England, United Kingdom 8 minutes ago
Chester, England, United Kingdom 1 month ago
Eccles, England, United Kingdom 6 days ago
Customer Service Representative - Part Time Days, Monday-Sunday: 10:00-20:00 (22.5+15 Hours)
Knowsley, England, United Kingdom 7 hours ago
Merseyside, England, United Kingdom 1 week ago
Customer Service Representative - Part Time Days, Friday-Monday: 09:00-17:00 (30 Hours)
Knowsley, England, United Kingdom 23 hours ago
Liverpool, England, United Kingdom 42 minutes ago
Warrington, England, United Kingdom 1 week ago
Irlam, England, United Kingdom 2 weeks ago
Winsford, England, United Kingdom 6 days ago
Chester, England, United Kingdom 1 week ago
Cheshire West And Chester, England, United Kingdom 2 weeks ago
Liverpool, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 6 days ago
Warrington, England, United Kingdom 3 weeks ago
Knutsford, England, United Kingdom 1 day ago
Liverpool, England, United Kingdom 6 days ago
Winsford, England, United Kingdom 6 days ago
Liverpool, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr