Posted: 18 June
The role
1st Line Support Technician Entry Level IT RolePermanent | Hybrid (Office & Home-Based Shift Pattern) | £27,000 + 10% BonusThe Opportunity An exciting opportunity has arisen for a motivated and enthusiastic
1st Line Support Technician to join a fast-paced, growing organisation with a strong people-focused culture.
This role is ideal for someone looking to
start or develop a career in IT support. Previous commercial experience is not essential; however, a strong interest in technology, good IT literacy, and a willingness to learn are key.
You will join a busy IT Service Desk team providing support to users across the business, gaining hands-on experience with a wide range of systems, hardware, and technologies.
Key Responsibilities- Act as the first point of contact for IT support requests via phone, email and chat
- Log, track and prioritise tickets using a service desk system
- Troubleshoot and resolve common IT issues including:
- Password resets
- Account access issues
- Basic system and connectivity problems
- Support user account creation, permissions and onboarding processes
- Assist with hardware setup and configuration (laptops, desktops, mobile devices, tablets)
- Install and support stan...
