Administrator/Receptionist Bupa Health Centre, Queens Road, Brighton, BN1 3XB
Permanent Contract – Full time – Monday to Friday
Competitive salary, plus fantastic benefits
Overview
We are seeking a highly organized and motivated Administration Team Leader to join our Brighton Health Centre. This role is integral to ensuring the efficient delivery of administrative services and maintaining high standards of operational performance within the centre.
Key Responsibilities
* Proactively manage administrative processes to support operational efficiency and an outstanding customer experience.
* Ensure team members understand and adhere to customer service standards through effective induction, training, and regular communication.
* Support the development of customer service skills through coaching, feedback, and performance reviews.
* Act as the Centre’s Complaints Handler, managing and resolving customer concerns in a timely and professional manner, in collaboration with relevant stakeholders.
* Oversee the end‑to‑end customer journey, ensuring a seamless and positive experience before, during, and after appointments.
* Coordinate onward referral processes and external customer pathways where required.
* Drive continuous improvement in customer satisfaction by analysing feedback and implementing enhancements.
* Share best practices across the administrative team and wider network.
Skills and Experience
* Proficiency in Microsoft Office applications.
* Strong customer service ethos with a commitment to delivering high‑quality service.
* Excellent organisational and time‑management skills, with the ability to prioritise effectively.
* Strong interpersonal, verbal, and written communication skills.
* Demonstrated leadership capabilities and experience managing or supporting a team.
* Previous administrative experience within a healthcare setting (desirable).
* Experience analysing data and identifying service improvement opportunities (desirable).
Benefits
* 25 days’ annual leave (pro‑rated) with the option to buy or sell leave.
* Bupa health insurance (benefit in kind).
* Enhanced pension scheme and life insurance.
* Long‑service recognition, including additional leave and financial rewards.
* Interest‑free annual travel loan for public transport season tickets.
* Wagestream – access up to 40% of earned wages in advance.
* Competitive family‑friendly and parental leave policies, including access to specialist support such as our Menopause Plan.
* My Bupa Extras – discounts, tools, and resources to support wellbeing.
Equal Opportunities and EEO Statement
Bupa is a Level2 Disability Confident Employer. We are committed to offering an interview or assessment to disabled applicants who meet the minimum criteria for the role. Reasonable adjustments will be provided throughout the recruitment process where required.
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