Helpdesk Administrator
£25,000
Monday to Friday, Hybrid working
Milton Keynes
My client is looking for a helpdesk administrator to coordinate customer administrative support within the helpdesk function, ensuring high levels of service4 delivery and effective route planning for field engineers. The role is critical to maintain communication between internal teams and external clients while adhering to service level agreements.
Duties include:
1. Act as the first point of contact for incoming customer enquiries via phone and email. Accurately record all service requests and job details into the internal IT system.
2. Coordinate and schedule engineer visits based on service level agreements (SLAs), ensuring optimal route planning and efficient resource allocation.
3. Provide day-to-day support to field engineers and the dispatch team, including assistance with parts delivery coordination and workflow prioritisation.
4. Confirm completion of service visits with engineers and ensure all job-related information is communicated back to customers in a timely and professional manner.
The successful candidate must have/be:
5. Initiative – Proactively identifies and addresses issues
6. Ability to Learn – Adapts quickly to new systems and procedures
7. Assertiveness – Confidently handles customer interactions and internal communications
8. Communication Skills – Strong verbal and written skills for dealing with a range of stakeholders
9. Team Skills – Works collaboratively with colleagues across departments
Please note: Due to the nature of the business, candidates with a County Court Judgment (CCJ), Individual Voluntary Arrangement (IVA), bankruptcy history, or any unspent criminal convictions will not be considered for this position.
If you feel you meet the above criteria, please apply online for immediate consideration.
This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.