Job Description
Job overviewThis is an exciting opportunity for a motivated and experienced Band 4 Cancer Support Worker to be involved as a key member of the Hepatobiliary Cancer Team in a new approach to co-ordinating the care and multi-disciplinary management of HPB Cancer patients.The post holder will be an integral part of the Team, who assists, supports and co-ordinates the pathway for patients. A large part of the role is providing administrative and coordination support to patients, families, consultants, nurse specialists and other staff involved in the pathway. The successful applicant will ensure the efficient channelling and close co-ordination of the patient follow up pathway.The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.
The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.Main duties of the jobYou will be skilled in assessing and meeting individual patient information needs, whilst facilitating access for all patients to the Holistic Needs Assessment and Care Plan being sensitive to assessing requirement for e.g. benefits advice, family support and advocacy support.You will facilitate the organisation of, and contribute to, project steering group meetings.
You will support data collection and record keeping including patient experience metrics for audit purposes and to facilitate project evaluation.Applicants should possess excellent literacy, communication, IT and organisational skills and should be prepared to work within a flexible working environment. Previous experience working clinically with patients with cancer or other types of chronic life changing conditions is essential.The role will report directly to the Hepatobiliary Cancer Clinical Nurse Specialists Working for our organisationLiverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.
Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.For roles at Liverpool Women’s, visit their careers pageDetailed job description and main responsibilitiesKey Duties and Responsibilities:The duties and responsibilities listed below should be undertaken in accordance with the levels of competence as defined in the KSF outline for this post. In addition all staff are expected to act in accordance with the values and behaviours of the Trust- Develop and maintain effective working relationships with clinicians, managers and others within department and Trust wide service users.- Be the point of contact for all routine enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries.- Organising incoming and outgoing mail both paper and electronic.- Maintain an accurate database of patients including systems to track interval investigations and monitor incoming health status information from patients using the system.- Liaise with GPs/cancer services as appropriate.- Liaise with patients and other consultants’ secretaries.- Specifically assist the CNS’s in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs.- Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways,- Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.- Provide basic telephone advice and refer on or sign-post to other sources of support- Any other appropriate task as allocated by the Clinical Nurse SpecialistsPerson specificationOtherEssential criteria- Must be prepared to work across different hospital sites.QualificationsEssential criteria- Diploma level qualification or equivalent in relevant field/discipline- GCSE English and Mathematics or equivalent- ECDL or equivalent experienceDesirable criteria- Evidence of continued role development- Willing to undertake Macmillan learning and development courses.- Basic counselling- NVQ in Care or similarExperienceEssential criteria- Relevant Health or Social Care experience- Experience of coaching/teaching patients and carersDesirable criteria- Experience co-ordinating a patient workload.- Previous medical secretarial experience- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policiesKnowledgeEssential criteria- Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet- Advanced knowledge of medical terminology- Understanding of person-centred careDesirable criteria- Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies- Knowledge of relevant cancer treatments, interventions and terminology- Understanding of Cancer Support and its role across the UKSkillsEssential criteria- Able to use own initiative and work without supervision- Able to prioritise work and work of others.- Possess excellent communication skills- Effective organisation skills- Ability to communicate both verbally and non-verbally on a daily basis with people at all levels.- Good observation skills- Practical problems solving skills- Ability to work flexibly dependant on the needs of the service- Tactful and diplomatic with the ability to ask sensitively about information needs- Ability to retrieve information from a wide range of sources and in different formatsDesirable criteria- Able to use own initiative and work without supervisionPlease ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.Note: Under current Home Office Immigration Rules we are currently unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa as they do not meet the UK Visas & Immigration criteria.Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment.
Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post.
The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults.
All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post. Please note: new entrants to the NHS will commence on the first pay point of the relevant band.