Customer Service Representative Location: Bradford, West Yorkshire Salary: £23,000 - £25,000 per annum Excellent Benefits Working Hours: Rotating shifts Monday-Friday (08:30-16:45, 08:45-17:00, 09:15-17:30) Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, supportive environment? We're looking for a Customer Service Representative to join our Consumer Operations team. What You'll Be Doing: Handling inbound calls from customers, dealerships, and technicians Managing claims efficiently and in line with policy Ensuring clear communication and accurate customer journey records Responding to enquiries across multiple channels Escalating complex issues appropriately Maintaining compliance with FCA, GDPR, and internal policies What We're Looking For: Strong verbal and written communication skills A positive attitude and adaptability to change Alignment with our core values: Excellence, Integrity, Innovation, Responsibility, Inclusion, and Teamwork Previous customer service experience is a plus, but not essential Training & Support: 4-week classroom-based training (no holidays during this period) Ongoing coaching and performance reviews Homeworking available after 12 weeks, subject to meeting key performance indicators Perks & Benefits: 25 days holiday bank holidays (option to buy or carry over 5 days) Pension match scheme Gym membership discounts Cycle to work scheme Free flu vouchers and eye tests Christmas voucher and company celebration events Refer-a-friend bonus (£625) Weekend reward scheme Annual company party with free food and drink Closed on bank holidays Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.