Job overview
An exciting opportunity has arisen for an experienced individual to take on the role of a Booking Administrator to work within a very busy and demanding department.
You would be responsible for providing an excellent, comprehensive administration service to the Urology Department, including typing letters, complex clinic bookings and tracking patients through their 18 week pathway.
We are looking for a self-motivated individual with excellent interpersonal and communication skills, both written and verbal, and the ability to remain calm in a busy environment. Excellent organisational skills are essential.
You must have the ability to use your initiative and manage, prioritise and complete your workload with autonomy, while working under pressure.
You will be required to liaise with staff at all levels, both internally externally of the Trust.
Main duties of the job
To provide a comprehensive admin and PA service to clinical members within the speciality, coordinating clinic preparation, booking patient appointments, tracking patients through their pathways, producing clinic letters, other documents and dealing with patient and GP queries and concerns in a sympathetic and constructive manner.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
applied for a Graduate visa
or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.
The advert will close at midnight on 22 September 2025.
Interviews are due to be held in the week commencing 29 September 2025.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Educated to A Level or Level 3 Business Admin / IT qualification or equivalent experience including: -English GCSE pass at Grade 4 or above -Maths GCSE pass at Grade 4 or above
Touch typing certificate or equivalent experience
Audio typing experience
Secretarial qualification (RSA III) or equivalent experience
Desirable criteria
IT specialist, health informatics qualification or equivalent
Team Leader / Management qualification
Medical Terminology Certificate or equivalent
Experience
Essential criteria
Experience of administrative work
Prioritising, planning and organising own tasks
Working within guidelines and developing administrative processes
Customer service and dealing with enquiries in difficult situations
Data entry and producing reports
Experience of IT packages – Microsoft Office
Secretarial and/or administrative experience, including diary management, coordinating and arranging meetings, minute taking and developing templates
Allocate and monitor work of others
Audio typing
Desirable criteria
Familiarity with Epic computer system
Previous experience of working in the NHS
Knowledge
Essential criteria
Understanding confidentiality and data protection
Understanding of customer services
Office procedures
Desirable criteria
Knowledge of Trust information systems
Skills
Essential criteria
Ability to work as part of a team
Excellent communication skills including telephone, email and face to face
Ability to organise and manage own timekeeping to schedule and deadlines
Ability to adapt to change
Ability to work under pressure
Ability to store and safeguard confidential documents, both electronic and hard copy
Ability to show attention to detail and accuracy
Willing to take on and learn new skills
Accurate and speedy typing and keyboard skills
Good organisation skills
Ability to use own initiative and work autonomously
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of Safe, Kind, Excellent.
Demonstrate an understanding of Trust behaviour and values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Apply online now
Further details / informal visits contact
Name
Tabitha Slater
Job title
Clinic Coordinator
Email address
tabitha.slater@nhs.net