Customer Service Advisor
Salary: £25,000 or £13.85 per hour
Contract: Temp to perm, fully remote or hybrid in Manchester and London
Working Hours: Monday to Friday, scheduled between 8am and 6:15pm, 35 hours per week
Start Date: 23rd June
Interview Dates: 7th to 10th May
We are recruiting Customer Service Advisors who have a passion for helping people and delivering excellent customer service.
The client is a large, award-winning Housing Association receiving 3,500 inbound calls daily. It offers a vibrant, fun department with excellent training and promotion opportunities.
Ideal candidates will demonstrate strong communication skills, experience in prioritising and managing their own time, and a high achievement drive to meet and exceed KPIs, focusing on customer satisfaction. If you're up for a challenge, this role is for you!
Key Responsibilities
1. Be the first point of contact for housing association customers.
2. Respond to customer messages via multiple channels, including telephone, email, and in-house systems.
3. Provide accurate and appropriate information to customers.
4. Maintain confidential records of interactions, transactions, comments, and complaints using in-house systems.
5. Adhere to company policies and procedures.
6. Coordinate with internal departments as needed.
7. Contribute towards departmental KPIs and company objectives.
Skills Required
* Excellent written and verbal communication skills.
* Strong listening skills.
* Resilience and focus when handling difficult conversations.
* Ability to work in a fast-paced, high-pressure environment.
* Effective engagement with diverse customer needs.
* Use positive, empathetic language to influence stakeholders.
* Ability to work independently and collaboratively within a team.
* Strong time management skills.
* Computer literacy across multiple software applications.
* Problem-solving skills and common sense approach.
* Target-driven with a focus on achieving KPIs and objectives.
* Self-motivated to seek advice, support, and continuous learning.
Benefits
* Home working or hybrid options with a competitive salary and potential additional earnings.
* Family-friendly policies.
* Remote working model.
* Commitment to learning and development.
* Annual leave starting from 26 days, increasing to 31 days plus bank holidays.
* Excellent pension scheme with up to 6% employer contribution.
* Non-contributory life assurance.
* Employee assistance program.
* Great Places to Work certification 2022.
* Ranked 45th in UK for Best Workplaces for Women.
If interested, please submit your CV. Note that due to high application volume, only shortlisted candidates will be contacted within 14 days. By applying, you agree to our Privacy Policy and consent to receiving updates about employment opportunities, with the option to opt out at any time.
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