Job Title: Helpline Advisor
Location: Thurnscoe (5 Days on site)
Contract: 6-month, full-time (Monday–Friday, 08:00–17:00, 1-hour lunch)
Randstad Sourceright are recruiting on behalf of Balfour Beatty
Key Responsibilities
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Answer inbound calls and emails promptly, delivering excellent customer service
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Take ownership of queries, following them through to resolution and ensuring customer satisfaction
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Record accurate information in company IT systems
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Produce escalation alerts and keep key stakeholders informed
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Make outbound calls to request feedback on service delivery
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Support the team’s lone worker process when required
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Follow agreed procedures and maintain high standards of professionalism
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Support the wider team in delivering KPIs and project objectives
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Handle council and public enquiries, including waste calls, bookings, and highways issues
Candidate Profile
Essential:
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Proven experience in a customer-focused environment
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Strong communication and interpersonal skills
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Confident and professional telephone manner
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IT literate and comfortable using multiple systems
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Ability to work to tight deadlines and as part of a team
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Positive attitude and willingness to embrace change
Desirable:
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Full driving license
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Relevant customer service qualification (ICS award, NVQ, or similar)
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Desire to progress and develop with mentor support
We are committed to providing equal employment opportunities and encourage all qualified candidates to apply. While the hiring process may not be expedited, we urge all interested candidates to submit their applications promptly to ensure their consideration