About the role:
As a result of rapid growth plans a fantastic opportunity has arisen for an Onsite Support Engineer to join our team of dedicated technical experts. This is an ideal opportunity for somebody who is looking to start their carer within the IT function. We can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers.
This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skillsThe successful candidate will be required to complete a satisfactory DBS check.
The successful candidate may also be required to travel between the Birmingham Site and the Tamworth Site.
You will be responsible for:
1. Responding to and resolving technical queries from end users and VIPs
2. MDM administration
3. Desktop troubleshooting ( Windows and Apple Mac )
4. Ensuring Customer Documentation is kept up to date
5. Working with the team to identify and implement changes to the Customer Environments to address common issues
6. Assisting with project delivery and roll out of equipment
7. Providing the highest level of Customer Service
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