Duty Manager (Sales) - Stockport, Greater Manchester Job Purpose: We exist to improve the lives of others The Duty Manager will lead and oversee the running of their hub whist on shift. You will inspire and motivate your teams to deliver exceptional customer service whilst role modelling our WATCH principles. As a Duty Manager you will ensure that the day to day operations within your hub are aligned with Life Leisure’s Purpose and Mission. You will motivate your teams to ensure that you have a sufficient workforce who effectively promote and connect with the customers and consistently deliver the services we provide to the community. Hours: Full time, 37 hours per week Location: Stockport Salary: £27,992 About you: You are an ambitious person who strives for success, and you celebrate that success with your teams. Whilst you have strong drive, you recognise that in order for us to truly improve lives across the borough, we must work together as ONE team. You do what you say you will do and you are always being yourself with your teams and stakeholders. You care passionately about your communities, customers and colleagues and you take the time to check in on your own wellbeing as well as others. Experience relevant to the role Essential Experience from a pool based Leisure centre Experience managing teams and safe working rotas Experience of coordinating membership sales and activity Experience of improving the customer experience Experience of managing teams Experience managing health and safety with the workplace Desirable Experience of working with Legend and Course Pro systems Working knowledge of Quest and NPS Education and qualifications Essential A current/ previous National Pool Lifeguard Qualification First Aid Trained Desirable Health and Safety qualification (e.g IOSH) or relevant experience Good general standard of education to minimum GCSE or equivalent in Maths and English Pool Plant Operator’s Certificate Abilities, Skills and Knowledge Ability to lead, inspire and motivate teams and customers Excellent communication skills Customer focused Forward thinking Ability to use initiative on decision making Able to have challenging conversations with both customers and team members Problem solving Knowledge of Health and Safety at Work Act. Benefits Our mission is to develop a healthier and more active community, and this includes you! All contracted team members receive a free gym membership which includes gym, swim and classes. We regularly run wellness events such as monthly walks, and provide access to mental health first aiders and other wellbeing resources .