Job Title: IT Technician (School Environment) Contract Length: 6 months Location: Heathrow (Onsite) Start Date: ASAP Rate: Competitive (Inside IR35 / Umbrella or PAYE) Overview: We're supporting a secondary school with the appointment of an IT Technician to provide day-to-day technical support across the school’s IT estate. You’ll be the first point of contact for users across staff and students, handling a mix of support tickets, device setups, and basic network maintenance. This is a hands-on role, fully on-site, with responsibility for ensuring the smooth running of classroom technology and core infrastructure. Key Responsibilities: Provide 1st and 2nd line support to staff and students on hardware, software, and network issues Set up, maintain and troubleshoot desktops, laptops, printers, AV equipment, and mobile devices Support with Windows Server administration, Active Directory, and user permissions Assist with routine maintenance, updates, and backups across systems Log and respond to service requests via the helpdesk system Support the wider IT team with ad hoc projects, upgrades and audits Liaise with third-party suppliers where necessary Technical Environment: Windows 10 / 11, Office 365 Active Directory, Group Policy SIMS (or similar MIS experience desirable) Networking fundamentals (TCP/IP, switches, patching) Printer and AV troubleshooting (projectors, interactive whiteboards) Requirements: Previous IT support experience in a school or education setting (preferred) Enhanced DBS (must be current or willing to undergo) Strong customer service and communication skills Ability to work independently and prioritise tasks in a busy environment