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Who we are ????
We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; IAG Loyalty, British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.
The opportunity
We have a unique opportunity to join IAG Loyalty to shape, lead, and oversee our End User Computing and Experience (EUCx) strategy. As the EUCx Manager, you will take full ownership of this function—driving strategic direction and ensuring operational excellence across desktop, mobile, and virtual platforms. You’ll be responsible for delivering a seamless and secure user experience, optimising Microsoft O365 and Entra services, and strengthening our cloud and connectivity capabilities. This role is central to enhancing user productivity, safeguarding our technology environment, and elevating the day-to-day experience of our people.
This role is based out of our London office. We call our approach to hybrid working The Blend — it’s about giving you the flexibility to choose where you do your best work, while staying connected with your team and the wider business. This means you will be required to spend at least two days per week in the office, with the rest of the time working from home. You may also be required to work from one of our other office or partner locations, based on your role and 'to do' list.
What you’ll get up to
In this role, you will lead strategic planning and modernisation efforts across desktop, mobile, and virtual environments, working closely with Technology leadership and executive stakeholders. A key focus will be driving enterprise-wide adoption of Microsoft solutions such as O365, Entra, Copilot, and other cloud-based technologies. You will be responsible for defining and governing the AI strategy within the End-User Computing (EUCx) domain, including the integration and optimisation of Microsoft Copilot across Word, Excel, Outlook, Teams, and other applications. This includes implementing robust governance to ensure secure and compliant use of AI tools, working with security and legal teams, and leading user enablement programmes to build AI literacy and drive adoption through effective change management.
Operational excellence will also fall under your remit, including continuous monitoring, KPI tracking, and incident management to ensure high availability and outstanding user experience. You will lead key initiatives such as hardware and software upgrades, cloud integration, and security enhancements—delivering projects on time and within budget. Strategic vendor and stakeholder management is essential, ensuring third-party partners consistently meet SLAs, compliance standards, and quality benchmarks. You'll oversee enterprise licensing and asset management, and provide technical leadership in areas such as Microsoft 365, Entra, VPN, cloud hybrid strategies, and application support. Additionally, you’ll evaluate emerging technologies to improve user productivity, support business continuity planning, and act as a senior advisor—bridging the gap between business goals and technology execution while ensuring effective communication across technical and non-technical teams.
What We Need From You
* You know what a great end-user experience looks like — and how to make it happen across devices, platforms, and locations.
* You’re confident managing suppliers and partners, making sure they deliver real value and reliable service.
* You work comfortably with Microsoft 365 and Entra, and know how to get the best out of the tools that keep teams connected and secure.
* You understand what it takes to support a hybrid workforce — from VPNs to cloud integration — and can keep things running smoothly wherever people are.
* Security is second nature to you. You put the right controls in place without adding friction for users.
* You’re curious about new tech, always looking for smarter ways to work and better ways to support the business.
* You’re clear, confident, and collaborative — great at bringing people together and making complex things simple.
* Above all, you’re proactive, adaptable, and ready to make a big impact in a fast-moving environment.
We Might Not Be Right For You If
* You only want to focus on your to-do list; we’re a small, high-performing team, we help each other to succeed.
* You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn’t right for everyone.
* You’re looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.
If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
Seniority level
* Seniority level
Mid-Senior level
Employment type
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Full-time
Job function
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Other
* Industries
Technology, Information and Internet
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