Start Date: Monday 26 th January 2026 Background Checks: DBS and Basic Credit Check Required Hours: Monday - Friday, 9 AM - 5 PM Join our Compassionate Team! Are you ready to kick the year off and make a meaningful impact while working? Rullion is seeking Full Time Agents for our Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team. Why Join Us? Join a Caring Community: At Rullion, we understand the importance of compassion and sensitivity when supporting individuals and families during difficult times. Our work isn't just a job; it's a commitment to making a difference. Central Location: Our opportunities are based at a head office location in the heart of Manchester, providing you with a convenient and accessible workplace. Your Role: As a Full Time Agent on our Funeral Care department, you will: Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need. Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support. Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism. Your Responsibilities: Provide professional and regulated customer service to clients regarding funeral plans. Ensure FCA compliance in all customer interactions. Handle sensitive customer data in accordance with Data Protection regulations. Assist clients with inquiries, policy details, and plan management. What We're Looking For: FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role. Customer Service Background: Experience in a call centre or customer service environment. Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations. Empathy & Professionalism: Ability to support customers during sensitive conversations. Please Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.