An exciting opportunity has arisen for Digital Health Records Scanning Services Clerks to join the team, working within Digital Health Records Scanning Services which is currently based at Southport District General Hospital. The post will form part of the Digital Health Records Scanning Service Team responsible for providing an efficient, timely and responsive health record provision service to the Trust/GP Practices to support high standard clinical care.
Responsibilities
* Provide an efficient service within the Medical Records department while maintaining a high level of accuracy and confidentiality.
* Work across the Medical Records department and be responsible for creating and preparing paper light folders for outpatient clinics.
* Prepare and scan patient information into the Trust's EDMS system.
* Cover the medical records reception desk, dealing with requests.
* Ensure that all patients attending clinic have a paper light folder following the appropriate work instruction using the Trust EDMS systems (Medway and Evolve).
* Ensure that all new patients have Referral Letters available and escalated missing items following the appropriate work instructions.
* Escalate the booking of translators for new patients to supervisors following the appropriate work instructions.
* Collect paper light folders at the end of clinic and communicate with the scanning bureau team following the appropriate work instructions.
* Prepare paper casenotes for scanning following the appropriate work instructions.
* Weed and archive health records in accordance with the Medical Records retention policy, DSS guidelines and Trust policy, checking last attendances within case‑notes and archiving following the appropriate work instructions.
* Respond to routine requests from staff and customers for information, ensuring data protection is adhered to.
* Ensure paper light records are delivered timely to wards and clinics.
* Provide a courteous and efficient telephone service to patients and staff, ensuring a timely response to telephone enquiries and escalating when necessary.
* Accurately record information.
* Deal with patient enquiries, liaising with wards, departments, GP's and other hospitals in relation to admissions and appointments.
* Identify the types of documents to be scanned, prepare records by removing staples, paper clips and fasteners and ordering them correctly.
* Accurately index patient details into EDMS.
* Activate the scanner and perform tests to determine appropriate exposure adjustments to produce positive images.
* Quality‑check scanned documents against the original paper.
* Assist with general administrative tasks including filing, photocopying, opening and sorting incoming mail and processing in accordance with departmental procedures.
* Train staff within the boundaries of own skills and knowledge.
* Take personal responsibility for the quality of work undertaken and contribute towards service improvements.
* Follow the approved Standard Operating Procedures used in the Department (work instructions).
* Use and maintain resources efficiently and effectively.
Equality, Diversity and Inclusion
Mersey and West Lancashire Teaching Hospitals NHS Trust actively cultivates a professional environment of fairness, equality, dignity and respect for all individuals. We welcome applicants from all backgrounds and value the unique skills, perspectives and experience you bring. We are committed to offering interviews to all disabled applicants, armed forces veterans and other under‑represented groups who meet the minimum criteria for the role.
If you are interested in applying, please submit your application through the online portal or email [email protected].
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