Parts Coordinator Job in Ferndown
Salary: £30,000 PA
Location: Ferndown, fully office based
Working Hours: Monday – Friday, 8:00am – 5:00pm
Contract Type: Permanent, Full-time
Start Date: ASAP
Dovetail Recruitment are pleased to be working with a highly respected client in the Ferndown area who are now recruiting for a Parts Coordinator to join their well -established team. As part of the team, you’ll be ensuring the smooth running of all Parts activities. Working with both customers and field-based engineers in parts identification for a range of products. Placing orders with suppliers and arranging deliveries.
Duties and Responsibilities:
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Collaborate with field-based engineers and customers to identify and source required parts.
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Proactively assist engineers in forward planning of parts requirements and coordinate timely deliveries.
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Handle inbound calls and customer enquiries courteously and promptly.
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Liaise with suppliers to obtain competitive pricing, place purchase orders, and manage procurement administration.
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Take a proactive approach to parts purchasing, identify pricing opportunities.
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Ensure customers are informed immediately of any changes to pre-agreed parts or delivery arrangements.
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Prepare accurate repair estimates for customers and provide timely updates on ongoing jobs.
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Assist with job sheet processing where parts information needs to be checked.
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Actively identify and resolve issues related to parts, delivery, or communication
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Provide support to ensure that parts stores records are accurate and help with general stock control.
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Pack parts and organize dispatch to customers, ensuring correct paperwork and courier arrangements.
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Deal with goods-in as required on a rota basis
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Support with warranty claims – as required.
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Working within our ISO9001, 14001 & 45001 procedures
Minimum Skills & Experience Required:
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Experience working within the automotive industry
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Knowledge of parts sourcing and warranty administration
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Excellent telephone manner, polite and friendly at all times
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Excellent communicator
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Attention to detail
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Confident with Microsoft Excel
Company Benefits:
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Contributory pension scheme
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23 days holiday plus Bank Holidays - rising by one day a year to a maximum of 30 days after 8 years’ service.
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Career review via appraisal system, including any training required.
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Discretionary Sick Pay.
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Free life assurance
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Free Personal Accident Insurance
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Company paid Health Plan for employees and their children up to the age of 18 years. Partner option available too.
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Cycle to Work Scheme.
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Free car parking