To work as part of a team providing a full administrative service to ensure the smooth operation of community based diagnostic clinics. This will involve dealing with referrals, filing, booking new and follow up appointments, tracking patients through the system, recording data to monitor access times and the maintaining of accurate records of clinics on the computerised Patient Administration System EMIS. Key requirements of the role To ensure that all referrals are registered and that patients/carers are given the opportunity to have a choice of appointments, whilst maintaining targets for waiting times. To make appointments and to work as part of a team answering telephone enquiries and making necessary changes to existing appointments.
To inform, by telephone or in writing, patients/carers of the time and date of the appointment and to ensure that all relevant information is sent in good time for the appointment. To follow systems and procedures to ensure that each patient's journey is managed effectively and in a timely fashion. To ensure that patient information is available to relevant healthcare professionals when it is required. To assist in the development of systems to ensure continued efficiency.
To assist in improving the quality of information provided to patients at all times. Working with the Service Manager and other key staff within the centre to develop effective administrative processes, to ensure the accuracy of information held on the waiting lists. Responsibility for recognising potential future breaches to waiting times targets ensuring this is brought to the attention of the Service Manager To ensure all information collected is held securely and in confidence To answer the telephone in a courteous and pleasant manner at all times To undertake relevant training where necessary To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records. To know how accurate and timely data collection helps the service deliver patient care now and in the future.
General office duties including photocopying. To carry out other relevant duties as instructed by the Service Manager. Confidentiality In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers and other healthcare workers. They may also have access to information relating to the service as a business organisation.
All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with MBPCC policies and procedures relating to confidentiality and the protection of personal and sensitive data General The post holder will: Participate in, and help to develop, a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the appointing GP Federation and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld in all working practices. Have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures.
Ensure that any infection prevention and control issues are reported to their line manager. The post-holder will participate in any training programme implemented by MBPCC as part of this employment.