Newly created opportunity to work in a busy manufacturing company offering high end items to all business and private customer
The purpose of the role is to coordinate and supervise the day-to-day activities of the Planning and Sales Administration teams while also balancing customer demand with operational capability.
Main duties to include:
* Undertake and also ensure other sales administrators handle all customer orders, enquiries, and quotations are processed
* Accurately enter all orders onto ERP/MRP system
* Monitor open orders, lead times, and delivery dates, ensuring customers are kept informed of progress or potential delays.
* Liaise with other departments - production, warehouse, and dispatch - to ensure customer requirements are met
* Maintain customer records, pricing, and documentation in line with company policies.
* Handle any customer issues professionally, offering prompt resolution and communication
* Translate customer demand and order book data into clear and achievable production schedules.
* Coordinate closely with production supervisors to ensure plans are realistic and resources are available.
* Review daily and weekly production output, identifying variances and rescheduling where necessary.
* Monitor material availability in collaboration with procurement and stores.
* Prepare regular reports on production performance, lead times, and capacity utilisation.
The right candidate would ideally
* Have strong and proven supervisory/leadership skills
* Be able to delegate and prioritise workloads
* Be professional with strong communication skills
* Able to communicate with production and sales departments
* Eye for detail and a problem solver
* Have some experience in scheduling or planning but not essential
* Experience in supply chain or procurement also advantageous
In return, the company are offering
* Permanent opportunity with stability and growth
* Salary of £30-£35,000k
* Full time working hours of 8.30am to 4.30pm
* Pension enrolment