IT Technician
Immediate Start
A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.
This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role.
Your role:
Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
Develop strong working relationships with remote sites and end users to improve overall IT support experience.
Work closely with operational teams to ensure IT assets are used efficiently and effectively.
Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
Perform routine support tasks including:
Password resets
File restoration
New user account creation
Managing security group access
Assist with new starter laptop builds, onboarding, and IT induction training.
Maintain and update onboarding documentation and build checklists.
Ensure software installations and devices are patched regularly using standard tools.
Support the local area network across sites, escalating network issues where required.
Maintain knowledge base documentation and FAQs for IT support processes.
Provide guidance and orientation to users on operating computer equipment and systems.
Manage local IT hardware stock and peripherals.
Support delivery of IT project work within agreed deadlines.
Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.
Support the change management process, raising change requests where required.
Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
Produce reports on:
Service desk performance
IT asset status
Backup status and performance
Essential Experience
Working with Active Directory
Supporting Office 365 environments
Experience with Windows 10 and Windows 11
Experience working within a Service Desk environment managing and escalating calls
Creating and maintaining technical documentation
Strong organisational skills and attention to detail
Excellent written and verbal communication
Ability to troubleshoot logically and methodically
Ability to work effectively within a team environment
Experience providing 1st / 2nd line support in Windows environmentsDesirable Experience
MacOS support
Windows Server 2016 / 2019 / 2022
Microsoft Hyper-V
Hybrid Azure AD / Entra ID environments
Backup technologies
PowerShell scripting
Experience working in a regulated or ISO-compliant environment
If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV