Overview
Relevant Five is partnering with a global provider of content and media solutions. Due to rapid expansion in the UK, they are now hiring for a strong Systems Engineer. This role can be mid-level or Senior. You will manage system integration, operations, and upgrades, and act as the key technical contact for both internal teams and customer stakeholders.
Key Responsibilities
* Implementation & Deployment: Lead deployments at U.K. retail sites, from setup and testing to go-live. Configure media players, displays, and network integrations. Customise scheduling, content workflows, and device settings per customer needs.
* Platform Maintenance & Optimisation: Ensure the health and availability across all U.K. deployments. Monitor system performance, device connectivity, and content delivery. Troubleshoot and resolve issues to maintain high uptime and reliability. Coordinate and implement software updates, patches, and configuration changes.
* Systems Integration & Scaling: Integrate with customer systems (POS, inventory, data feeds, APIs). Support cloud, on-prem, or hybrid infrastructures. Provide technical leadership on scaling the footprint to new stores or locations.
* Technical Support & Troubleshooting: Serve as the main technical contact in the U.K., supporting both internal teams and key customer stakeholders. Diagnose and resolve technical issues across hardware, software, and networks. Collaborate globally and escalate complex product issues as needed. Build strong relationships with customer IT and operations teams. Deliver training, documentation, and best practices. Participate in operational reviews and performance reporting.
Requirements
Proficiency in:
* Linux and Windows environments
* Networking (TCP/IP, VPN, firewalls, proxies)
* Familiarity with integrations, APIs, and basic scripting (Bash, PowerShell, Python)
* Strong analytical and troubleshooting skills
* Excellent communication skills with technical and non-technical audiences
Bonus Skills
* Background in Digital Signage, Retail Technology or content delivery
* Experience with cloud platforms or virtualised systems
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* Technology, Information and Media
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