Job Overview
Are you organised, proactive and passionate about supporting high‑quality patient care? We have an exciting opportunity to join our Respiratory Outpatients Department, providing vital support to our specialist Biologics Service.
In this varied and rewarding role, you will work with a high degree of autonomy under the guidance of a Senior Respiratory Nurse Specialist. Acting as the key link between patients, the clinical team and a range of internal and external services, you will help ensure a smooth and coordinated experience for everyone involved. You will also play an important role in supporting the wider Respiratory Nurse Specialist Team — coordinating clinics, organising and minuting multidisciplinary meetings, and managing enquiries through our open‑access advice line.
This is an excellent opportunity for someone who enjoys responsibility, thrives in a busy clinical environment, and wants to be part of a friendly and supportive team making a real difference to patients with complex respiratory conditions.
Main Duties of the Job
* Directing patients through the Biologic Service pathway to ensure the patients are assessed and followed up, and that prescribed treatments are initiated through the pharmacy homecare team in a timely manner.
* Offering education support to patients, guiding them through their treatment plan and required steps.
* Providing all of the administrative and coordination support for the service, including the management of the Blueteq database, administrative management of patient prescriptions, support for outpatient clinics and tracking of changes as novel biologic treatments are introduced.
* Liaising closely with patients, internal and external stakeholders to ensure all elements of the pathway are followed, kept on track within the prescribed plan of care and early detection of risks that may deviate the care plan for the patient.
Additional Responsibilities
The role is fast paced, requiring a driven, self‑motivated, disciplined individual to work alongside the senior team and other departments to ensure the effective running of the service and continual improvement of the Biologics Service. The post holder will co‑ordinate clinics, organise and minute multi‑disciplinary meetings and manage enquiries from an open access advice line. The post holder will provide essential administrative work such as audio typing, appointment booking, filing, photocopying and scanning.
Organisational Context
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment, championing kindness, civility and diversity. A culture of learning, developing and innovating is the thread that runs throughout our organisation. We value staff wellbeing with a well‑established programme of support spanning physical, emotional, spiritual and financial wellbeing.
Detailed Job Description & Main Responsibilities
Planning & Organisation
Work closely with the medical and biologics nursing teams to coordinate day‑to‑day service activity, including scheduling patients, preparing clinics and ensuring investigations and questionnaires are up to date. Liaise with clinicians when plans need adjusting, gather patient feedback to support decision‑making and manage key administrative tasks such as prescriptions, registration paperwork and MDT documentation. Coordinate MDT meetings, record accurate outcomes and keep patients and stakeholders fully informed. Contribute to service improvements, solve problems proactively and carry out general admin duties including audio typing and managing enquiries via the advice line.
Communication
Handle frequent patient calls with professionalism and emotional intelligence, adapting communication styles and escalating concerns when needed. Provide clear, sensitive information about treatment and appointments, encourage engagement with care plans and maintain excellent communication with all stakeholders. Produce accurate written correspondence and exercise judgement when handling queries.
Technology, Audit & Research
Use Trust clinical systems confidently, liaise with external providers within IG/GDPR requirements, and collect data for audit and research. Support appropriate patient involvement in research studies.
Financial
Prepare and update funding requests on Blueteq, identify opportunities to improve efficiency and waste reduction, and support communication around biosimilar treatment changes.
Learning & Development
Help patients understand their treatment pathway, support colleagues providing biologics cover, delegate tasks appropriately and maintain up‑to‑date knowledge of biologic agents. Participate in training, follow Trust policies, use conflict‑resolution skills effectively and commit to ongoing personal development.
Person Specification
Administrative experience
* Experience as an administrative assistant / secretary within the NHS.
Desirable criteria
* Experience typing letters.
* Experience using electronic patient records.
* Experience booking appointments.
Biologic Experience
* Experience with administrative tasks in biologic medication service delivery.
Immigration note
Please note: Due to recent changes in UK immigration and visa rules, applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying.
Documents to Download
* Respiratory Biologics Co‑ordinator and Respiratory Nurse Administrative Assistant (PDF, 410.7KB)
* Join the RUH (PDF, 1.1MB)
Further Details / Informal Visits Contact
Name: Ashley Thurlow
Job title: Lead Respiratory Nurse Specialist
Email address: athurlow@nhs.net
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