# Commissioning Care Home General ManagerWe are seeking an inspirational General Manager to lead our new luxury care home in Surbiton. You will be the driving force behind its success – shaping the home’s culture, maintaining its reputation, and ensuring exceptional experiences for residents, families, and staff.Location- Pay Pay:£85,000 - £95,000 + bonus and benefitsShare this role## Your role at SignatureAt **Signature Senior Lifestyle**, our vision is simple yet powerful: *delivering peace of mind*. For our residents, that means exceptional care and a safe, fulfilling life. For their families, it’s reassurance that their loved ones are in expert hands. For our employees, it’s the confidence they will be trained, supported, and given opportunities to excel.Our mission is to provide **exceptional care delivered by compassionate people in the highest quality homes**. Through personalised care, outstanding hospitality, and beautiful living environments, we are redefining senior living across the UK.As General Manager, you will have full accountability for the home’s performance across **care quality, resident satisfaction, compliance, team engagement, and financial results**. Your leadership will create a high-performing, compassionate environment where residents thrive and teams feel valued.This is a hands-on leadership role where no two days are the same. You’ll combine strategic oversight with day-to-day operational excellence, all while role modelling Signature’s values.### **Key Responsibilities*** **Lead and Inspire** – Provide strong leadership across all departments, creating a culture of excellence and compassion.* **Deliver Outstanding Care** – Ensure residents receive the highest standards of care, hospitality, and activities, supported by your Head of Department team.* **Drive Sales and Occupancy** – Partner with your Sales Team and the regional sales team to maximise occupancy and revenue through proactive sales leadership.* **Ensure Compliance** – Maintain full regulatory compliance, building strong relationships with the CQC and aiming for ‘Good’ or ‘Outstanding’ ratings.* **Manage Budgets Effectively** – Oversee financial performance, managing staffing and operational costs while planning future investment needs.* **Develop Your Team** – Coach and mentor staff, set clear objectives, and create opportunities for growth and professional development.* **Champion Communication** – Foster open, effective communication with residents, families, staff, and stakeholders.* **Promote Health & Safety** – Ensure all safety, infection control, and risk management practices are followed to the highest standards.## What Signature Offer* Up to £95,000 per annum plus the potential to earn a 50% salary bonus* Up to 30 days annual leave, plus 8 bank holidays, depending on length of service* Private medical insurance and company sick pay* Life Assurance Scheme* Workforce Pension with matching contributions, discounts at many retails and so much more* Reimbursement of NMC Registration Fees (if applicable)## Signature PeopleWe are looking for a **proven leader** with a passion for excellence in care and hospitality. To succeed in this role, you will have:* Previous **general management experience**, ideally within healthcare, social care, or senior living.* **Commercial acumen** and experience managing budgets.* Proven success managing large teams and delivering outstanding results.* Strong organisational skills and the ability to manage multiple priorities.* Advanced IT skills and the ability to use data to inform decisions.* Exceptional communication, interpersonal, and problem-solving abilities.* The ability to build rapport, show empathy, and lead with integrity.## About SignatureAt Signature, we believe that *what we do* and *how we do it* sets us apart. As a General Manager, you’ll have the autonomy to lead, the support to succeed, and the opportunity to make a meaningful impact every day.We offer:* A competitive salary with performance-based bonuses.* Career development and leadership training.* The chance to lead in a **luxury environment** where quality and compassion are at the heart of everything we do.* A supportive and inclusive workplace culture.Signature Senior Lifestyle is committed to creating a diverse and inclusive environment where every employee feels valued and respected. We welcome applicants from all backgrounds and identities to apply.×### **General Data Protection Regulation - Your Data**By sharing your data with us, your information can be accessed by two separate limited companies; Signature Senior Lifestyle Limited and We Love 9am. You may be contacted by either.GDPR stands for The General Data Protection Regulation. It’s the successor of the data protection act for EU residents. These rules will be enforced from May 2018 and will raise the bar on privacy standards for how businesses obtain, process and store your data.We have your data because you have submitted your CV or a job application via a career microsite or through a social media campaign advert. You will have ticked a box to confirm your consent for us using your data in this way.Your data will be stored on our server and within our Applicant Tracking System, both of which are fully secure. In addition to this, we use analytical tracking software to improve your user experience.You may at any time request the right to be forgotten. Please contact us if you would like your details and associated records removed from our systems, and we will notify you once this has happened.Similarly, if you wish to make any changes to the data we hold about you then get in touch and we will make the relevant changes for you.Changes made to data or the removal of data will be logged by our system for audit purposes.You have the right to access any data that we hold about you. You may submit a request to access this data verbally, electronically or in hardcopy. All data that you have supplied, such as your CV, application forms, and any recruiter notes and comments will be made available to you free of charge. The system will log the event for audit purposes.
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