Job Type
Full Time/Permanent
About the job
Responsible for the accurate and efficient operation of documentation, communication and customer liaison relating to key accounts customers within the Service Area Business.
Main Responsibilities
* Deal with Key Account customer queries/enquiries/instructions over the telephone and email in a polite and efficient manner.
* Accurately record Key Account customer enquiries/instructions taken over the telephone and email in order that other Service Centre personnel can respond in an efficient manner.
* Maintain and update Key Account customer IT reportage systems where required, IFS, SharePoint, Mercury etc and chase down any overdue tasks utilizing system MI.
* Use initiative in dealing with Key Account customers and Service Centre personnel and assist the wider APRS team when required.
* Co-ordinate all relevant paperwork to enable the processing of documentation as quickly and efficiently as possible and to ensure customer satisfaction.
* Carry out documentation updating and processing to achieve the desired up-date of the business and customer systems.
* Ensure internal and customer records are maintained in a manner satisfactory for audit purposes.
* Attend scheduled internal and external Key Account meetings and customer conference calls.
* Maximise co-operation between all service personnel dealing with key account customers promoting an efficient and pleasant working environment.
* Comply with requirements of Health and Safety Practices as outlined in the Company Health and Safety procedure.
* Assist the Key Accounts Manager in his responsibilities delivering for the business where required.
* Carry out desk engineer remote system monitoring for SCADA and JTL.
* Any other tasks as assigned by the company.
Our Ideal Candidate
* Good time management and the ability to work alone.
* Strong written and verbal communication skills.
* Ability to work to tight deadlines; managing conflicting priorities.
* A great communicator; strong planning and organisational skills.
Required Experience
* A good working knowledge of Microsoft Systems, including Outlook, Word, Excel and PowerPoint.
* Demonstratable successes from previous admin role.
* Relevant qualifications, for example NVQ in Business Administration.
About J&E Hall International
J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.
As a member of the Daikin Group, J & E Hall has 10 locations and over 300 employees in the UK. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.
About the Business area
The Installation and service division of J & E Hall installs HVAC and refrigeration equipment into a wide range of applications. Our flexible service and maintenance solutions allow our engineers to provide planned maintenance, repair, and emergency breakdown cover.
J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence.
Benefits
We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:
* 26 days annual leave
* Defined pension contribution plan
* Life Assurance
* Continued professional development, including study leave and financial support for role related qualifications
* Long service awards
* Salary Extras, including shopping, hotel and travel discounts
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