Office Manager Location: Peterborough Salary: £32,000 £35,000 per annum Job Type: Temporary to Full-time, Permanent About the Role We are looking for an experienced and proactive Office Manager to lead our clients Peterborough office team. This is a key leadership role responsible for overseeing all office operations and managing a team of approximately 10 office-based staff, ensuring the smooth flow of orders from sales through to production and dispatch. You will play a central role in supporting customers, coordinating internal teams, and maintaining efficient, well-organised office processes in a fast-paced environment. Key Responsibilities Office Operations Oversee the day-to-day running of the office to ensure efficient and organised operations Develop, maintain, and improve office systems, procedures, and workflows Handle escalated enquiries, correspondence, and operational issues Coordinate communication between office, production, and dispatch teams Team Leadership & Management Lead, manage, and motivate a team of around 10 office staff Allocate workloads, set priorities, and ensure deadlines are consistently met Monitor team performance, accuracy, and productivity Deliver onboarding, training, coaching, and ongoing support Conduct regular check-ins, performance reviews, and development plans Manage rotas, holidays, and absence cover to ensure business continuity Foster a positive, accountable, and high-performing team culture Order & Production Coordination Oversee order processing to ensure accuracy and timely completion Liaise closely with production teams to manage workflow and job priorities Ensure artwork approvals, job tickets, and order details are correct Resolve order issues quickly to avoid production delays Customer Service Act as a senior point of contact for customer queries and escalations Ensure a consistently high standard of service for retail, wholesale, and repeat customers Skills & Experience Essential: Proven experience as an Office Manager or in a similar leadership role Demonstrable experience managing and leading a team Ability to work under pressure in a fast-paced environment Strong organisational, time-management, and problem-solving skills Excellent communication and leadership abilities Confident using office software (Microsoft Office and/or Google Workspace) Desirable: Experience within DTG printing, manufacturing, or production environments Knowledge of order processing or production workflows Personal Attributes Strong leader with a hands-on approach Highly organised and detail-oriented Calm, adaptable, and solution-focused Positive, professional, and team-oriented What We Offer Competitive salary of £32,000 £35,000 A key leadership role within a growing business Supportive team environment with opportunities to make a real impact