National Income Service Income Recovery Officer - 32301
Posted 2 days ago
Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment. The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
The National Income Service is part of Environmental Markets & Regulation. We are a dispersed team that provides a single point of contact for billing activities enabling improved debt management. As part of a small team, your primary objective will be supporting our organisational delivery objectives by maximising income recovery. Successful candidates will need to be confident communicators, capable of engaging customers through written and verbal contact to discuss outstanding payments. The ability to build and maintain strong relationships is important as well as a strong focus on quality, performance and innovation.
Responsibilities
• Support income recovery and maximise collections for the organisation.
• Engage customers through written and verbal communication to discuss outstanding payments, building and maintaining effective working relationships.
• Analyse, produce and interpret data to support work activities and decision making.
• Respond to incidents as required, potentially receiving additional payment for incident roles.
• Contribute to continuous improvement and teamwork within the dispersed National Income Service Business Improvement team.
Qualifications
* Great communication and interpersonal skills, with the ability to build and maintain effective working relationships.
* Experience of working with systems to collect and interrogate data, translating evidence into actionable steps.
* Confidence in sharing findings, themes and trends via a broad range of communication formats (written and verbal) to support awareness and decision‑making.
* Resilient and able to flex plans to manage a varied workload effectively and prioritise tasks.
* Focus on delivering good quality outcomes and a willingness to embrace and suggest innovative ideas.
* Comfortable managing own workload and working as part of a dispersed team.
Contact and Additional Information
Location: Base location is flexible (subject to local facilities agreement). This is a full‑time post, but we would welcome applications from those working part‑time or flexible hours. Travel to other Environment Agency offices or meeting venues may occasionally be required as part of the role.
Interviews: Expected to take place via Teams W/C 8th December.
Contact: Astrella Newman – astrella.newman@environment-agency.gov.uk
Length of Contract
Up to 12 months.
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