About Us:
Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.
We couldn't do what we do without the generosity of our donors, the dedication of our volunteers, and the loyal support of our wonderful customers. Our shops play a vital role in raising the funds needed to support our mission, and we're looking for an enthusiastic and motivated Retail Manager to join our team and help make a real difference.
Job Summary:
We are seeking an experienced and dynamic Retail Manager to oversee the day-to-day operations of our Re-Use Centre. The successful candidate will be responsible for managing all aspects of the shop, including leading a team of volunteers and staff, overseeing stock management, sales, and customer service, and achieving sales targets to maximise income for the charity. You will need to be resilient and adaptable, as the site is a busy community environment and is located adjacent to a waste and recycling centre.
Key Responsibilities:
Staff & Volunteer Management: Lead, inspire, motivate and manage a team of staff members & volunteers, to ensure smooth shop operations. Provide training, coaching and development and support. Ensure a high customer service and engagement levels.
Stock & Inventory Management: Oversee the receipt, sorting, pricing, and display of donated items. Ensure that stock is rotated and displayed attractively to maximize sales.
Strategic Approach: Apply strategic and analytical thinking to increase turnover and contribute to sustainable future growth.
Sustainability : Promote a culture of sustainability, reuse, and waste reduction.
Sales & Targets: Achieve sales targets, monitor performance, and implement strategies to drive sales. Handle cash, tills, and bank deposits following charity procedures.
Customer Service: Provide excellent customer service to all shoppers, ensuring they have a positive shopping experience. Deal with customer inquiries and complaints professionally and courteously.
Health & Safety & Compliance: Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.
Key Skills & Experience:
Previous and proven experience in retail management or a similar role.
Experienced in staff and volunteer development.
Strong customer service skills with the ability to engage with a diverse group of people.
Ability to work towards and achieve financial targets.
Organisational and time-management skills with attention to detail.
Knowledge of retail stock management and visual merchandising.
A positive attitude and enthusiasm for working in a charity environment.
Ability to be flexible and adapt to the changing needs of Charity retail
Excellent communication skills
Confident in delegating responsibilities and helping team members and volunteers grow through guidance and coaching.
· Strong communication skills
· Resilience and ability to work under pressure
· Organised and detail-oriented
· Results-driven
· Adaptable and proactive
· Liaise with the Marketing Team using social media platforms by providing regular updates, photos of stock, and information on shop activities, campaigns, and sustainability initiatives
How to Apply:
If you are a motivated to deliver financial results along with being customer-focused and looking to make a real difference, we would love to hear from you. Please send your CV/Application form to
Hours : 40 hours including weekends & bank holidays
Salary: £28,908.07
Closing date 02/03/2026
Interview dates: To be confirmed
Age UK Leicestershire & Rutland is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.