Your tasks
1. Act as the primary customer interface, processing all types of quotes, inquiries, and orders, with responses provided within 24 hours.
2. Receive and manage diverse customer inquiries, including technical, commercial, and quality issues, collaborating with various internal departments to address requirements.
3. Demonstrate awareness of future customer needs and market trends, such as project pipelines and forecasts.
4. Maintain accurate and up-to-date records for all business documents and correspondence.
5. Initiate and follow up on actions from related departments, including Field Sales, Application Engineering, Supply Chain Management, and Finance.
6. Commit to continuous improvement by minimising returns due to sales office errors and initiating corrective actions to prevent recurrence.
7. Ensure compliance with all HUBER+SUHNER documented processes
8. Review product costs, delivery times, and technical inputs when preparing customer quotes.
9. Review incoming orders for accuracy regarding price, part number, quantity, and contractual obligations.
10. Coordinate with the Logistics Department to expedite deliveries and respond to inquiries.
11. Input information into the HUBER+SUHNER, Inc. central quotation system to maximise capture rates and ensure consistent pricing.
12. Maintain sales data for assigned territories or markets and administer follow-up systems for open technical, commercial, and qualification samples.
Please note:
This role is offered on a fixed-term basis for approximately 12 months to provide maternity leave cover.
Your profile
Experience
13. Minimum of two years’ experience working in a customer-facing support role and/or sales position, ideally within an international company and preferably in an industrial manufacturing environment.
14. Demonstrated ability to work and respond effectively under stressful and demanding conditions, with up to 75% of working time spent in direct customer contact.
Skills
15. Strong technical understanding and numeracy skills.
16. Prior experience with SAP is advantageous.
17. Understanding of planning and international supply chain networks.
18. Proficient computer literacy, with fluency in Microsoft Office Suite or equivalent.
19. Excellent phone skills and email etiquette.
20. Strong communication skills, both verbal and written, with the ability to follow up within deadlines.
Personal Qualifications
21. Excellent team player with a positive, open-minded, hands-on, and can-do mentality.
22. Customer-oriented and results-driven, with a proactive and problem-solving attitude.
23. Great willingness to learn and the ability to identify and clearly formulate needs.
24. Outstanding organisational skills, attention to detail, and accuracy.
25. Self-starter, ambitious, and effective at creating a productive, positive team environment.
26. Works well individually and collaboratively within a team.
Why HUBER+SUHNER?
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.
Your employment and development is at the heart of our "Fundamentals".
We have an entrepreneurial and collaborative culture within the business.