Job Purpose
The role of the Receptionist / Host is to:
* Ensure customers and visitors receive an immediate welcome.
* Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.
Department/Business/Location:
Site
Reports To
Head of Business
Key Responsibilities
* Ensure reception area is staffed and kept tidy at all times.
* Direct customers towards the seating area and offer refreshments while they are waiting.
* Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
* Establish and maintain a system to monitor the whereabouts of key staff at all times.
* Keep customer refreshments stocked up at all times.
* Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also the kitchen area in showroom.
* Correctly process all outgoing post ready for dispatch each evening.
* Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.
Essential Skills & Requirements
* Smart appearance.
* Competency in numeracy, literacy, and IT.
Experience
Desirable
* Relevant previous job history.
Hours
Saturday 09:00 - 17:00
The Harwoods Way
Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are embraced by all colleagues to enable industry-leading customer experience and colleague engagement, including:
* We treasure our people and our customers.
* We challenge ourselves to grow & improve.
* We take responsibility.
* We work as one team.
* We bring energy and fun to our work.
We are a top 30 automotive dealer group, representing brands like Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), MAN, across five counties in the South East of England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.
With a high colleague engagement score of 72%, we have industry-leading people development programs including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and colleague recognition. Operating with approximately 1,100 colleagues across 28 state-of-the-art facilities, we demand the best for our colleagues and customers.
We look forward to your application at recruitment@harwoods.co.uk.
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