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Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
Now on to the opportunity…
We have a role for the right person to work in our busy Property Operations team which will need to provide exceptional customer service to the highest of standards in order to support the staff & visitors on site. If you are dedicated & take pride in all that you do.
Then this Service Delivery Assistant role is for you!
EVERYTHING YOU NEED TO KNOW
As a Service Delivery Assistant, you’ll be the first point of contact for the staff & visitors to the site and will need to always provide the highest standards of customer service. Supporting the site manager to manage contractors and maintaining the sites compliance activities. You’ll get involved with the daily / weekly / monthly FM checks to ensure the site is safe, compliant and operates efficiently.
You’ll also carry out relevant work tasks that the Property Operations on-site team are responsible for such as site inductions and completing statutory checks e.g. for fire such as alarm testing and for legionella such as flushing of taps & taking temperature readings. Keeping compliance records up to date for all STW sites in our regional is also a critical activity.
The Health and Safety of our visitors and fellow employees is imperative to us so you’ll need to adhere to all Health & Safety standards in everything that you do. Whilst training will be provided, having an awareness of things like COSHH, DSE & office safety would be advantageous.
What You’ll Bring To The Role
Your brilliant interpersonal skills, care and passion for delivering positive customer experience is what we’re looking for as you’ll be speaking to and helping Staff, Visitors, and contractors on a daily basis, good experience and knowledge and understanding of FM and property operations, great use of IT systems and FM software. A reliable and well organised person, working within a team environment, you’ll have excellent people skills and a good awareness of planned preventative maintenance and reactive work.
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.
What’s In It For You
Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.
With That In Mind, Here Are Just Some Of Our Favourite Perks That You’ll Get Being Part Of The Seven Trent Family
* 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
* Annual bonus scheme (of up to £1,500 per annum based on company performance)
* Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
* Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
* Dedicated training and development with our ‘Academy’
* Electric vehicle scheme and retail offers
* Family friendly policies
* Two volunteering days per year.
WHATS NEXT?
We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.
And, if your curiosity has peaked and you want to find out even more, search on social media.
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