London & South East | High-Volume Sites | Fast-Growth Brand
We’re working with a dynamic and fast-growing leisure hospitality brand that’s making a real impact across London and the UK. With a strong operational base and ambitious growth plans, they’re now looking to bring on board an Operations Director to support their next phase of expansion.
Important note:
Our client is only considering candidates with a background in hospitality-style environments, this includes hotels, large-scale conference venues, sports stadiums, horse racing venues, theme parks, and similar high-volume, guest-facing operations. A blend of commercial awareness and hands-on, people-led management is essential.
The Operations Director Role:
1. Oversee operations across the London and South East region
2. Manage and support one experienced Operations Manager, while working closely with the founder and the central team
3. Balance growth (including new openings) with maintaining high standards in the current estate
4. Lead teams to deliver excellent guest experiences, strong financial results, and operational consistency
The Ideal Candidate:
5. Comes from a hospitality/leisure-led background as outlined above
6. Has experience in high-volume, guest-focused operations
7. Has worked at Senior Operations Manager or Operations Director level
8. Strong leadership skills with a proven ability to develop and get the best out of senior managers
9. Ideally has experience with openings and expansion projects
10. Minimum 5 years in a senior multi-site role, and London-based
This is an exciting opportunity to join a business with energy, momentum, and a strong leadership team. It’s a great fit for someone who enjoys working at pace, takes ownership, and thrives in a customer-first environment.
Does this sound like you?