Ready to kickstart your career in IT? ? Were looking for a motivated and curious IT Apprentice to join our team in Birmingham. This is a great chance to earn while you learn, gaining real experience in fixing problems, keeping systems safe, and helping people with their tech - all while working with a friendly and supportive team. At Euro Parking Services, no two days are the same. Youll be learning on the job, picking up new skills, and getting the guidance you need to grow your confidence in IT. If you enjoy technology, like helping others, and want a career with loads of opportunities to progress, this could be the perfect first step. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Help people with everyday IT problems, like resetting passwords or fixing login issues. Use the ticket system to keep track of IT problems. Support keeping computers and systems safe by setting up things like extra login checks and antivirus software. Write down steps for fixing problems and create simple guides or diagrams for future use. Talk with staff and give updates on their IT problems by email, in person, or during calls. Learn to use tools that help find and fix issues on computers, both in the office and remotely. Go on site visits when needed to help set up or fix equipment. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Genuine interest in technology, shown through hobbies, studies, or personal projects. Willingness to learn and develop new skills. Good communication skills, both face-to-face and in writing. Friendly and helpful approach when supporting others. Ability to listen carefully and explain solutions in simple terms. Positive attitude and readiness to work as part of a team. Salary, Hours?&?Benefits: £14,723 per annum 9am - 5pm Monday to Friday 20 days holiday plus bank holidays Company events On-site parking Opportunities for progression This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you to take the next steps, including further training and progression onto a Level 4 qualification. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, youll accelerate your skills and get the qualification and confidence you need to thrive in IT. Youll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.