Operations Manager – Kent & Surrounding Areas Location: Kent (South) and surrounding areas Salary: £45,000 – £50,000 per annum (dependent on experience) Benefits: Mileage reimbursement, company car, phone, laptop Bonus: Ad hoc bonus and commission scheme Hours: Monday to Friday (day shifts) with flexibility for night site visits About the Company Our client is a forward-thinking Facilities Management company with a strong commitment to diversity and inclusion, led by a female-majority board. They deliver high-quality security, cleaning, and concierge services across multiple sectors including education, student accommodation, healthcare, corporate estates, logistics, social housing, utilities, and shopping centres. Role Overview As Operations Manager, you will play a key leadership role managing day-to-day operations across multiple sites. You will work both remotely and on-site to maintain exceptional service standards, support staff, and drive continuous improvement across your portfolio. Key Responsibilities • Lead and manage multi-site operations, ensuring service standards, policies, and procedures are met • Build and maintain strong client relationships, holding regular meetings and proactively resolving issues • Support and develop frontline teams through site visits, training, 1:2:1s, and appraisals • Identify opportunities to grow the business with new and existing clients • Oversee accurate documentation, reporting, rostering, and budget management • Participate in the Duty Manager rota, including out-of-hours responsibilities Requirements • Proven experience managing multiple sites within the Security or FM industry • A valid SIA licence is essential • Excellent communication, interpersonal, and leadership skills • Detail-oriented, results-driven, and people-focused • Strong understanding of security services, operations, and client management • Flexible and adaptable, with a passion for driving service excellence Why Join • Be part of an inclusive, supportive company culture • Competitive salary with excellent benefits and bonus opportunities • Real opportunities to develop your career and make an impact City Group is an equal opportunities employer and welcomes applications from candidates of all backgrounds