Job Description
JOB TITLE – Guest
Relations Associate DEPARTMENT – Front Office CONTRACT
TYPE – Permanent RATE OF
PAY – £12.77 per hour plus amazing benefitsHOURS – 37.5 hours per weekLOCATION – Newport, NP18 1HQID –
OVERVIEW - Join the
‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’
as a Guest Relations Associate based at our 5 star hotel - just one of the
fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL
HERO WILL HAVE - Excellent communication skills, a passion for hospitality, and a keen eye for detail The go-to expertise for guest inquiries, providing accurate and helpful information across all outletsExceptional service skills towards guests and colleagues with professionalism and warmthAn in-depth understanding of The Celtic Collection and all its servicesExperience in handling multiple tasks efficiently while ensuring attention to detail in every interactionExcellent verbal and written communication skills, creating a seamless guest experience
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -Be the first point of contact for guests via phone and email, delivering a warm and helpful serviceProvide a personalised experience, ensuring every guest interaction feels specialMaintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectivelyWork efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail
BE
RECOGNISED AND REWARDED - As one of our
‘Hospitality Heroes’ you will receive a host of Company benefits such as - Access to career development training from day oneDiscounts on food & beverage and hotel staysDiscounted leisure membershipFree GP virtual appointment service24/7 wellbeing helplineNEST pension schemeSocial ClubStaff appreciation eventsMonthly and end-of-year awards
GROW WITH
US -As a Celtic
Collection employee, you will be able to say –I am equipped, trained, and supported to do THE BEST JOB I CANI am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERSI work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environmentI am encouraged to LEARN, GROW and DEVELOP and to try new things in my roleI am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUEDI am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT
INFO -In the event we receive a high number of applications, we
reserve the right to close this campaign early. All applicants must have the
right to live and work in the UK. Documented evidence of eligibility will be
required as part of the recruitment process, in line with current UK Visas
and Immigration regulations. The Celtic Collection is an equal opportunities
employer and welcomes applications from all individuals, regardless of age or
background.