Social network you want to login/join with:
Applications Support Analyst (Intermediate), Belfast
col-narrow-left
Client:
11037 Citibank, N.A. United Kingdom
Location:
Belfast, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
a05a5be3fb29
Job Views:
3
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
The Spread Products (SP) production management group provides direct support to a diverse set of trading desks, all trading under the “SP” banner, with a focus on ITIL support procedures and protocols. Your responsibilities will include supporting all tools used by the front office business & traders to facilitate its franchise within Citi, providing exposure to the entire breadth of SP Technology. We are the first line of technical defense, working closely with our partners in SP including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms that enable us to serve our clients effectively.
Responsibilities:
* The Apps Support Intermediate Analyst provides technical and business support for users of Citi Applications.
* Utilizes a good understanding of apps support procedures and concepts, basic knowledge of other technical areas, to resolve issues and queries from stakeholders, providing short-term solutions and collaborating with technology partners for long-term fixes.
* Develops a comprehensive understanding of how different areas of apps support work together to achieve business goals.
* Acts as a liaison between users/traders, internal technology groups, and vendors.
* Participates in disaster recovery testing.
* Participates in application releases, from development and testing to deployment into production.
* Performs post-release checks and maintains technical support documentation.
* Considers the implications of technology applications in the current environment.
* Analyzes applications to identify risks, vulnerabilities, and security issues.
* Makes evaluative judgments based on factual analysis; resolves problems by identifying and implementing solutions; collaborates with development colleagues to prioritize bug fixes and support tooling requirements.
* Impacts the business by ensuring the quality of work delivered by self and others; influences related teams.
* Exchanges ideas and information effectively.
* Owns and actively participates in Support Projects focused on Stability, Efficiency, and Effectiveness.
* Performs other duties as assigned in a concise and logical manner.
* Operates independently with limited supervision and exercises sound judgment and autonomy.
* Acts as SME to senior stakeholders and team members.
* Assesses risks when making business decisions, ensuring compliance with laws, regulations, policies, and ethical standards, and reporting control issues transparently.
Qualifications:
* Basic knowledge or interest in apps support procedures, concepts, and other technical areas.
* Participation in process improvements.
* Experience or interest in standardizing procedures and practices.
* Basic understanding of financial markets and products.
* Knowledge of problem management tools.
* Understanding of how sub-functions integrate within the overall function and awareness of the business context.
* Ability to evaluate complex situations using multiple information sources; strong communication and diplomacy skills.
* Excellent customer service, communication, and interpersonal skills.
* Good knowledge of the business and technology strategy.
* Clear and concise written and verbal communication skills.
* Knowledge of issue tracking and reporting tools.
* Effective team collaboration and information sharing skills.
* Ability to plan, organize workload, and communicate appropriately with stakeholders.
Education:
Bachelor’s/University degree or equivalent experience.
What we’ll provide you:
* Hybrid working model (up to 2 days at home per week).
* Competitive base salary (reviewed annually).
* Additional benefits including:
o 27 days annual leave plus bank holidays.
o Discretional performance bonus.
o Private Medical & Life Insurance.
o Employee Assistance Program.
o Pension Plan.
o Paid Parental Leave.
o Employee discounts.
o Learning and development resources.
We are committed to a workplace where everyone feels comfortable and can thrive. Join us to be part of a global team making a difference.
#J-18808-Ljbffr