Details
Qualifications Essential GCSES (or equivalent) in English and Maths Desirable Administration, business, or customer service qualification Willingness to work towards further training or qualifications Experience Essential Some experience of administrative tasks (paid, voluntary, placement, or apprenticeship) Desirable Experience working in an education, training, or apprenticeship environment Experience supporting leamers, employers, or tutors Experience using learner management or internal data systems Skills & Knowledge Essential Good IT skills, including Microsoft Office (Word, Excel, Outlook) Accurate data entry and record-keeping skills Ability to produce reports and documents using internal systems Good verbal and written communication skills Understanding of the Importance of confidentiality and data protection Desirable Knowledge of attendance tracking or learner records Awareness of compliance, funding, or quality assurance processes Experience supporting audits or internal compliance checks Personal Attributes Essential Professional, polite, and approachable manner Well-organised with strong attention to detail Reliable and able to manage routine tasks effectively Willingness to learn and take instruction Ability to work collaboratively as part of a team Desirable Proactive and able to use initiative Calm and confident when dealing with learners, employers, and visitors Customer-focused with a supportive approach to learner needs Safeguarding & Compliance Essential Commitment to safeguarding, equality, diversity, and inclusion Willingness to follow all training provider policies and procedures Desirable Previous safeguarding or Prevent awareness training (or willingness to complete) Other Requirements Essential Ability to attend meetings and provide administrative support Flexibility to support different departments when required Desirable Interest in developing a career within education or training administration Job Description Title: Administrator Apprenticeship Report to: Senior Manager - Data and compliance Summary of Position Supporting the Data and Compliance Senior Manager Duties and Responsibilities Administrative Support Provide general administrative support to the team and management Maintain accurate records using internal systems and databases Carry out attendance data entry and update leaner/employer records Produce routine and ad-hoc reports using internal systems Ensure documentation is correctly filed and stored in line with company procedures Compliance & Quality Assist with internal compliance checks Ensure records and data are accurate, up to date, and compliant with internal policies Support the organisation in meeting regulatory and quality requirements Meetings & Documentation Attend meetings as required Prepare meeting documents, agendas, and supporting paperwork Take meeting notes and produce minutes or follow-up documents when needed Reception Act as a first point of contact for visitors, learners, and employers Greet visitors professionally and ensure sign-in procedures are followed Answer telephone calls and respond to emails in a professional manner Direct queries to the appropriate department or staff member Learner & Employer Support Provide administrative support to learners and employers Assist with surveys, feedback collection, and data input Respond to basic enquiries and escalate issues where appropriate General Duties Comply with all company policies and procedures Support other team members as required Carry out any other reasonable administrative duties appropriate to role Closing date 06/03/2026hours Full time