A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the locality/department to ensure the smooth running of the service. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
Responsibilities
* A member of a large, dynamic admin team within Respiratory
* Demonstrate and maintain knowledge and understanding of Trust Access Policy.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Establish and maintain electronic and manual filing systems, take minutes or notes at meetings if and when required ensuring accuracy and precision.
* Processing internal and external correspondence efficiently, Draft any correspondence on behalf of service with guidance from senior clinical team or Administration manager.
* Working autonomously and as part of a team
Please note that this advertised position, which is part of occupation code 4131, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). Therefore, the Trust would not be able to issue a Certificate of Sponsorship for this role.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
* Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
* Deal efficiently and effectively with all written, telephone and face to face enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and non-clinical staff.
* Delivering appropriate information to the relevant team member/clinician for action, or deal with enquiries under the guidance of the Senior Medical Administrator for the team, providing confidential medical/clinical information as required.
* Provide routine and non-routine information and non-clinical advice, resolving problems where possible; directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
* To ensure workload is managed and prioritised appropriately, work without supervision and ensure urgent situations are addressed accordingly and escalated to appropriate level.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
This advert closes on Monday 17 Nov 2025
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