Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.
Position Overview:
As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.
* You should currently be a IT Problem Manager
* Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.
* Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager
Key Responsibilities:
* Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.
* Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.
Qualifications:
* Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
* Proven track record of leading problem management initiatives and driving process improvements.
* Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
* Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
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