Job Summary
Supporting the Security & Healthcare Services Manager in the delivery of a robust cost-effective security.
This Will Include:
Protecting staff, patients and visitors from acts of violence and abuse ensuring wherever possible evidence is gathered and preserved to secure a conviction of offenders.
This will on occasion involve direct engagement with patients displaying challenging behaviour.
Undertaking initial investigation of thefts and other security incidents across the Trust and providing crime prevention & remedial security advice to victims of crime and ward/department Managers.
Provide line management to Security Officers.
To establish and maintain positive working relationships with police and criminal justice services.
The post holder may be required to advise and support in security matters with senior colleagues and external contractors.
Main duties of the job
As a Security Team Leader, you will play a key role in maintaining the safety and security of the hospital while supporting essential services. Your duties will include monitoring site security, security reports, assisting with patient movement and portering tasks when available, supporting car parking operations and completing a variety of reception/administrative tasks supporting the General Office.
About Us
Harrogate Integrated Facilities (HIF) is a wholly owned subsidiary company of Harrogate and District Foundation Trust (HDFT). HIF supplies services to the hospital and community services with respect to Maintenance, Sterile Services, Portering, Catering, Equipment Library, Linen and Sewing Room, Security, Car Parking, General Office, Front Desk, Reception, Waste Management, Courier Services, Security Services and Domestics.
Our mission is to be an exceptional provider of integrated facilities for the benefit of our communities, our staff and our partners.
Please Note:
Due to high levels of interest, posts may close early if we reach a sufficient number of applications
Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
Please also be aware that the company does not offer relocation packages for Agenda for Change roles.
All job offers are subject to satisfactory pre-employment checks.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year per annum pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
421-HIF-3531C-A
Job locations
Harrogate District Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Job Description
Job responsibilities
Communication/Relationship Skills
To communicate with patients and visitors who may be violent, distressed or under the influence of drugs or alcohol.
Deal with sensitive issues and empathetically support staff with complex and highly emotive issues as a result of the wider impact of violent physical assaults.
Ensure all relevant incident information is logged, recorded, and handed over before end of shift.
To support and provide information to staff in relation to violent or distressed patients.
Provide and receive confidential information relating to the care of patients, workforce issues and political imperatives.
Give directions and advice to patients and visitors across the Trust sites.
To greet and assist all service users in a friendly and helpful manner, thus promoting and maintaining a good communication network with all service user groups.
To liaise with the Security & Healthcare Services Manager to resolve any issues that may arise during their shift and make decisions as appropriate.
To promote good communication at all times with all service user groups and colleagues across the Trust.
Operate and answer the communication device, i.e. Radios or telephone, issued to staff in courteous manner and action the requests.
Analytical/Judgement Skills
To be able to make judgements of situations, some of which may be complicated and/or require an immediate response. To consider the wider situation and impact when making these decisions.
Review and respond accordingly to information handed over from other security staff, Heads of Departments, Ward Staff, and escalate if and when required to the appropriate person or team.
Instigate Police response to any suspicious incidents or offences.
Planning/Organisational Skills
To be responsible for the prompt receipt and allocation of security work requests received via telephone, email or in person from service users.
By using all the information at hand, prioritise the workload to ensure the department is fulfilling its obligations to the user.
To be responsible for planning and organising straightforward activities to help reduce and/or prevent incidents and criminal activity, to include:
Responding to requests for assistance from wards and departments.
The protection of property belonging to the Trust, patients, staff, visitors and contractors against loss, theft and damage.
The protection of patients, staff, contractors and visitors against acts of violence, aggression and abuse.
Asking trespassers, i.e. intoxicated persons, vagrants to leave the premises; if the trespasser refuses to leave quietly when asked to do so obtain assistance from other security staff or the police.
Challenging any person on site as to their business on site out of hours.
To accurately record any delays that may occur when Security staff are undertaking a task, ensuring that all relevant information is accurately logged for further use.
Physical Skills
To understand and adhere to safe working practices at all times in accordance with the relevant legal framework and departmental and Trusts Health and Safety Guidelines.
Support Department Teams, to manage incidents of escalated behaviour due to acute distress and challenging behaviour.
The use of physical skills on a daily basis throughout the shift to ensure safety of patients, staff and visitors. The skill level required is advanced and will require specific training to ensure staff are meeting the regulations set out, along with accredited de-escalation and Physical Intervention training skills.
Patient/Visitor Care
Make sure relevant wards / departments and staff are aware of any security alerts and provide advice as required.
Check and monitor patient lists for patients and visitors going into the Maternity Wards, and Delivery Suite.
Assist Clinical staff to complete Patient and Security documentation as and when required to support patient and staff safety.
Job Description
Physical Skills
To understand and adhere to safe working practices at all times in accordance with the relevant legal framework and departmental and Trusts Health and Safety Guidelines.
Support Department Teams, to manage incidents of escalated behaviour due to acute distress and challenging behaviour.
The use of physical skills on a daily basis throughout the shift to ensure safety of patients, staff and visitors. The skill level required is advanced and will require specific training to ensure staff are meeting the regulations set out, along with accredited de-escalation and Physical Intervention training skills.
Patient/Visitor Care
Make sure relevant wards / departments and staff are aware of any security alerts and provide advice as required.
Check and monitor patient lists for patients and visitors going into the Maternity Wards, and Delivery Suite.
Assist Clinical staff to complete Patient and Security documentation as and when required to support patient and staff safety.
Person Specification
Security
Essential
Door Supervisor SIA Licence
2 GCSEs, or equivalent including maths & english
Knowledge of Microsoft office software
Ability to work in a busy environment where priorities frequently change. Ability to use own initiative and meet deadlines
Communication skills both written and verbal
Desirable
Security SIA Licence (CCTV)
Experience working in a customer orientated security role/in a healthcare setting
Supervisory Experience
Experience of working with databases and spread sheets
Able to risk assess and adapt in incidents where violent and aggression behaviour presents
Person Specification
Security
Essential
Door Supervisor SIA Licence
2 GCSEs, or equivalent including maths & english
Knowledge of Microsoft office software
Ability to work in a busy environment where priorities frequently change. Ability to use own initiative and meet deadlines
Communication skills both written and verbal
Desirable
Security SIA Licence (CCTV)
Experience working in a customer orientated security role/in a healthcare setting
Supervisory Experience
Experience of working with databases and spread sheets
Able to risk assess and adapt in incidents where violent and aggression behaviour presents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Harrogate Integrated Facilities
Address
Harrogate District Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
(Opens in a new tab)
Employer details
Employer name
Harrogate Integrated Facilities
Address
Harrogate District Foundation Trust
Lancaster Park Road
Harrogate
HG2 7SX
Employer's website
(Opens in a new tab)
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