I'm working with a well-established, award-winning client based in Bury, Manchester, who is looking to hire a Service Delivery Coordinator to join their friendly and fast-growing team. This is an exciting opportunity to work with a highly reputable business known for its exceptional customer service and commitment to innovation.
The company operates in a B2B environment and prides itself on a people-first culture, where collaboration, support, and continuous improvement are at the heart of everything they do. This role would suit someone highly organised, proactive, and comfortable managing client relationships in a service-focused environment.
Key Responsibilities
Act as the main point of contact for key client accounts
Handle and resolve a wide range of service and account-related queries
Manage account transitions (e.g. change of details) within agreed timeframes
Coordinate internal resources to support the rollout of operational projects and ensure smooth delivery
Monitor and report on service data accuracy; investigate and resolve discrepancies
Support the successful launch of new products/services with clear communication across teams and with clients
Provide insight on competitor activity to help drive service enhancements
Deliver post-sales support and assist with customer care matters
Produce regular and ad hoc client reports
Attend client meetings off-site when required
What We’re Looking For
Excellent organisational and time-management skills
Confident communicator, both written and verbal
High attention to detail with a methodical approach
Good numerical skills and confidence handling data
Strong proficiency in Microsoft Excel and Outlook
A proactive, positive, and team-oriented attitude
Able to work independently and manage multiple priorities
Desirable Experience
Previous experience in a service delivery, customer experience, or account management role
Background in a B2B or regulated environment is advantageous but not essential
Benefits
25 days holiday plus bank holidays
Annual performance-related bonus
Flexitime
Free on-site parking
On-site gym
Wellbeing support
Regular social and team-building events
If you're an experienced service professional looking to join a company with a fantastic culture, strong values, and great progression opportunities, I’d love to hear from you