Role: Renewals & Customer Service Representative Location: Liverpool, Hybrid Working hours: 37.5 hours per week 09:00am - 17:30pm, 1 in 3 Saturdays 09:00am - 17:30pm Salary: £25,877 - £27,515 plus up to £2,000 performance related bonus per annum The Renewals & Customer Service Representative role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Renewals Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers. Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries. What you will be doing: Reviewing an allocated renewal invite list Invite policies compliantly. Check policy data accuracy Ensure client records are updated appropriately Review a fair analysis of the market Handling Inbound & Outbound Calls Renew Policies motor policies compliantly Auto Renew motor policies compliantly Sell Added Value Products Compliantly Respond to Customer Renewal QueriesWhat we're looking for: Excellent IT and data entry skills Good standard of numeracy and literacy Ability to communicate well Great attent...