HOURS: 37.5 – Full time – Tuesday – Saturday 9am – 5pm Job Purpose To complete accurately and in a timely manner all operational and administrative matters relating to the crematorium, and to ensure consistent delivery of the highest levels of client service and personal performance in memorial sales. Responsibilities for Service Excellence To ensure consistent delivery of the highest levels of client service in all dealings with members of the public and with Funeral Directors and their staff, both on the telephone and in person To ensure that prospective memorial clients are contacted and appointments made at an appropriate time and in an appropriate manner, and that every effort is made to fit the right memorial product to the client’s needs, whilst respecting the requirements of the Company’s sales budget To produce letters and invoices for clients as required, and to answer queries as appropriate. Responsibilities for Operational Efficiency To carry out administrative tasks relating to the processing of memorial agreements, the ordering of memorials and subsequent quality checks, and the issuing of works instructions for placement. To input all necessary information using our CRM system. To ensure credit control compliance, using periodic reminders to effect collection within Company deadlines. To maintain accurate, indexed records of service arrangements, accounts, banking sh...