Customer Service Executive
Keighley
Salary: £25,890.00 per annum + company bonus and pension
(Monday – Friday, 8:30am-17:00pm)
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how.
An excellent opportunity has arisen for an experienced Customer Service Executive to join our SPS Envirowall team at our Keighley office on a full-time basis. Reporting to the Group Operations Director, the ideal candidate should have exceptional organisation skills and attention to detail along with the ability to work well under pressure. The work is often varied, and no two days are likely to be the same. They will have a positive "can do" attitude and be flexible enough to adapt to a wide range of duties in a growing business.
They will have an excellent telephone manner along with a good standard of skills in the usual IT applications including Word, Excel and Outlook and spoken and written English will both also be to a high standard. Experience of SAGE 200 is desirable but not essential as full training will be given.
Duties will include;
· Inputting sales orders and processing supplier invoices
· Organising deliveries and advising customers on expected delivery dates
· Placing purchase orders with suppliers
· Producing proof of delivery for customers / handling invoice queries
· Responding promptly to customer enquiries and communicating with them through various channels
· Acknowledging and resolving customer complaints
· Communicating and coordinating with colleagues as necessary
· Handling incoming call and emails from clients and customers and assisting where possible.
· Building strong relationship with customers and other external parties
· Being proactive – following up within 24 hours of any enquiry or query that comes through to maximise additional business
· General administration and processing card payments
· Communicating with Procurement and Operations regarding stock arrivals and deliveries
· General office administration duties
The ideal candidate will have/be;
· Good administration skills
· A working knowledge of MS Office (Word, Excel, Outlook and PowerPoint)
· Excellent customer focus, both internal and external
· Ability to deal with customer queries/complaints in a diplomatic manner
· Committed and reliable
· Confident and articulate with people at all levels both face to face and over the phone
This position is ideally suited to someone with good GCSE or A level results, with excellent communication skills both verbal and written and looking for a sustainable long term career with a growing company.
If you are interested in this position, please send a copy of your CV to Lucy Birks – HR and Fleet Administrator via
In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for 6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly.
We are an Armed Forces Friendly Employer
We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme._ This means that Benx Ltd and the associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us._
Job Types: Part-time, Permanent
Pay: £25,890.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Experience:
* Customer Service: 2 years (preferred)
Work Location: In person