We are looking for a full time Drainage Assistant to join our growing team of service engineers. You’ll be working alongside our other service engineers across many our commercial client sites across the North West, North Wales and the Midlands. This is a fully remote role and requires a full UK driving licence. This role will support the effective, efficient, and safe delivery of our client services by attending client sites to conduct planned and reactive maintenance. The ideal candidate will have previous drainage experience and will be familiar with assisting in a drain survey team. They will have knowledge of using pushrod cameras and crawler camera systems, have knowledge of basic maintenance for pushrod cameras and crawler camera systems, and can carry out high-pressure water jetting tasks (where required). Ideally you will hold the relevant competencies, but where training gaps are evident or where refresher courses are needed, we will offer full support and training will be provided. The Benefits: Opportunities to increase take home pay through overtime 28 days holiday (inc bank holidays) a day off on your Birthday Additional holidays after 2 years’ service (1 per year up to a max of 5 holidays) Auto-enrolment Pension - 9% combined contributions Death in Service Insurance @ 4 X salary Extensive Healthcare & Wellbeing provisions including: Private Medical Insurance - excess paid Dental & Optical cash back scheme Employee Assistance Programme Access to virtual GP support Health discounts Access to annual health screening Enhanced Family Leave policies Company events Referral bonus Long Service Awards & Loyalty Holidays Hours & Location of Work: Monday to Friday, 7.30am to 4.30pm - 42.5 hour working week. Whilst this is our company standard working week, our clients sometimes require "out of hours" work and early starts/late finishes and weekend working are to be expected. Main location - this is a fully mobile role covering the North West, North Wales and the Midlands. Skills, Experience & Qualifications: Essential: Minimum 1 years’ drainage experience Working knowledge of drainage systems Confident problem solver Excellent communication skills Sound understanding and experience of meeting Health & Safety obligations Desirable: Manual handling First Aid Confined Space entry certified Asbestos Awareness Certified CSCS Card Working knowledge of unblocking drainage systems Responsibilities include: Working on commercial and industrial sites assisting with carrying out drain surveys and carrying out the basic maintenance of CCTV survey equipment. Providing accurate timesheet information to designated timeframes Supporting drainage and contract teams with meeting SLAs by attending client premises within the desired time frame Supporting Thermatic with maintaining positive client relationships through on-site interactions with representative and customers of our clients Escalating any major site issues or incidents via the appropriate channel and within acceptable timeframes Our People We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you. We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion. We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals. Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy. Guaranteed Interview Commitment – We have made a commitment to improve employment opportunities for ex-military personnel. Therefore, you will be guaranteed an interview if you meet both the criteria for the commitment and the essential job role criteria.