Responsibilities
* Confident supporting customers by phone and email, always bringing a friendly, can-do attitude.
* Experience in customer service, with a knack for really listening and finding the best way to help.
* Happy working solo or as part of a team, staying calm and focused even when things get busy.
* A great eye for detail, making sure everything is accurate, polished and on point.
* Comfortable using Word and Excel, and quick to pick up new systems and tools.
* Brilliant communicator, able to write clearly and chat confidently with all kinds of customers.
* Super organised, great at prioritising, juggling tasks and staying on top of your workload in a lively open-plan office.
* You'll support our sales team in driving profitable growth by championing the benefits of travelling with PGL, building strong relationships with a wide range of clients and stepping in to cover key sales territories during busy periods or team absences.
* You'll also help uncover new sales opportunities and keep our database of potential Party Leaders up to date, ensuring we're always ready to connect with new groups and inspire their next adventure.
About PGL
PGL is shaping the next generation through extraordinary residential adventures. Our award‑winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real‑world skills for life. Will you join the adventure?
We're part of something bigger. We're proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive — through exceptional experiences that go beyond the classroom. Together, we're making a difference.
Benefits
* On top of your 20 days annual leave (+ 8 bank holidays), you'll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
* A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
* 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
* Sector leading family friendly policies and a contributory pension.
* Access to our financial wellbeing platform where you can borrow or save directly from your salary.
* Free/discounted PGL breaks for your family & discounts at 800+ retailers.
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