Overview
Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.
Responsibilities
* You will be part of one of our generalist adviser teams, delivering advice on welfare benefits, debt, housing, employment, immigration, discrimination, family, and social welfare issues.
* Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice to clients via face-to-face appointments, telephone, email and webchat. Face-to-face appointments also take place in our Cardiff office and at our community locations.
* During your training you will work 9am to 5pm.
* After training, you will work your weekly hours on a shift pattern of either 8am to 4pm, 9am to 5pm or 11am to 7pm, with plenty of notice of your shift.
* On occasion, you will also be required to work from home on Saturdays from 9am to 1pm, for which you can claim TOIL.
How to apply
Please upload your CV to www.cacv.org.uk. We welcome applications in the Welsh language.
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